Woodwear Sunglasses - Warranty
Woodwear takes pride in the manufacturing of our products and we proudly stand behind what we make. We operate a “no quibble” exchange or refund guarantee. If you are not happy with your purchase, just return it in its original and unused condition within 14 days of receipt and we will either send out replacement goods or refund you the purchase price minus our restocking fee of $10.
We also offer a ninety (90) day warranty on all of our products against manufacturing defects from the date of purchase. We reserve the right to determine defects and require proof of purchase to qualify products. Once we acknowledge the product is defective, we will repair or replace the item at no cost to you. If the product is not considered defective (normal wear and tear, scratches, etc.) we will offer to repair the item at a reasonable charge.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until they are received by us. We recommend that you send your returns using a recorded or “Signed For” service post and that you retain proof of postage. If the item was faulty when you receive it, please notify us within 14 days of receipt.
What to do when returning goods:
- Before returning any goods to Woodwear, please email us at email@example.com and let us know whether:
- You have the original packaging and labels.
- You would rather exchange the goods or receive a refund. Please note that all refunds will be made to the payment fund originally used.
- State the preferred delivery address for your exchange.
- To make a return or exchange, we need to receive the goods back to our warehouse in their original condition—so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
- If goods are returned from outside USA please mark the box “Returned goods”.
- We are not able to accept any returns on any products that have been worn and are not in their “original” condition.
- We can only accept refunds or exchanges within 14 days of delivery.
- The cost of returning goods to Woodwear is the responsibility of the customer